Bilingual Installer Parts Specialist & Delivery Lead

O'Reilly Auto Parts; Folsom (LA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Insurance with FSA option

Career Growth Opportunities

Job summary

O’Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter. This role oversees daily activity of delivery staff to ensure accurate, timely order deliveries and outstanding service across our repair network.

The position values hands-on automotive knowledge, strong communication, and fluency in multiple languages; ASE certification is a plus. O’Reilly promotes from within and offers competitive benefits in a team-focused environment.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice orders, direct parts for delivery and route delivery staff for timely delivery.
• Ensure delivery vehicles are serviced and inspected according to company standards.
• Ensure daily mileage and inspections are entered into fleet devices.
• Assist Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and proper tagging/labelling.
• Assist on front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, stock.
• Assist with customer labor claims for quick processing.
• All other duties as assigned.

Skills

Mechanics background

Communication skills

Spanish language

Multilingual

Job description

O’Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter. This role oversees daily activity of delivery staff to ensure accurate, timely order deliveries and outstanding service across our repair network.

The position values hands-on automotive knowledge, strong communication, and fluency in multiple languages; ASE certification is a plus. O’Reilly promotes from within and offers competitive benefits in a team-focused environment.