Bilingual Installer Parts & Delivery Lead

O'Reilly Auto Parts; Manitowoc (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Team member health/wellbeing programs

Tuition assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and supervise delivery staff to ensure accurate, timely orders. You will build strong relationships with installers and coordinate order fulfillment from phone and online channels.

The role requires a solid mechanics background, clear communication, and hands-on automotive repair knowledge. Bilingual Spanish is highly valued, ASE certification preferred.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take orders by phone and online, invoice, and direct delivery staff.
• Ensure timely, accurate picking, staging, and delivery of parts.
• Maintain delivery vehicles and ensure daily inspections are logged.
• Coordinate with Sales Specialists/Territory Managers to service professionals.
• Verify warranty parts and cores are billed before checkout.
• Handle core and warranty returns promptly and accurately.
• Assist on front and retail counters and support backroom duties.
• Assist with customer labor claims and ensure quick processing.
• All other duties as assigned.

Skills

Mechanics background

Communication

Bilingual

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and supervise delivery staff to ensure accurate, timely orders. You will build strong relationships with installers and coordinate order fulfillment from phone and online channels.

The role requires a solid mechanics background, clear communication, and hands-on automotive repair knowledge. Bilingual Spanish is highly valued, ASE certification preferred.