Bilingual Inside Sales Support – French/English (Veterinary)

IDEXX Laboratories, Inc; Portland (ME); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision Day-One

401k matching

Annual cash bonus

Pet insurance

Volunteer paid days off

Job summary

IDEXX Laboratories, Inc is hiring for a Bilingual Inside Sales Support Representative to assist veterinary customers with orders, inquiries and product recommendations. The role requires English and French fluency, strong communication, and ability to navigate technical information in a fast-paced environment.

Locations include Maine with on-site presence two days per week at our Westbrook HQ; virtual work for non-Maine candidates.

Qualifications

• Fluency in both French and English.
• Sales, customer service and/or customer facing experience.
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
• Capability to absorb and articulate technical information.
• Highly motivated and goal-oriented, while working collaboratively for team success.
• Strong organizational skills, especially in a multi-tasking environment.
• Ability to work both independently and as part of a team.
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
• Bachelor's degree in a business or scientific discipline is a plus.

Responsibilities

• Fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
• Establish credibility among domestic veterinary customers and use discovery to make recommendations for additional products and services.
• Answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.
• Use Salesforce.com to maintain accurate customer profiles and interactions.
• Provide an outstanding customer experience.
• Be part of a phone queue receiving inbound calls and emails; attend trainings, coaching sessions and development time.

Skills

Bilingual EN/FR

Sales experience

Customer service

Strong communication

Team collaboration

Education

Bachelor's degree in business/science

Tools

Salesforce

Excel

Outlook

Word

Job description

IDEXX Laboratories, Inc is hiring for a Bilingual Inside Sales Support Representative to assist veterinary customers with orders, inquiries and product recommendations. The role requires English and French fluency, strong communication, and ability to navigate technical information in a fast-paced environment.

Locations include Maine with on-site presence two days per week at our Westbrook HQ; virtual work for non-Maine candidates.