Bilingual Inside Sales Rep - Windows & Doors | Commission

Value Windows & Doors; Duarte (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k Retirement Plan

Paid time Off (PTO)

Company Paid Holidays

Employee discount on company products

Commissions

Job summary

Value Windows & Doors is seeking an Inside Sales Representative in Duarte, CA to deliver superior customer service and act as the main liaison for homeowners, contractors, and dealers.

The role partners with the Sales Manager to resolve inquiries, process orders, provide quotes, and educate customers on product specifications while coordinating with production and delivery teams.

Weekend availability may be required; a high school diploma and bilingual ability are preferred.

Qualifications

• 2+ years in inside sales, retail sales, and/or call center.
• Manufacturing industry experience preferred.
• Window/Millwork knowledge is a plus.
• Experience reading CAD drawings preferred.
• Experience coordinating with multiple departments.
• Proficiency in Microsoft Suite applications.
• Basic understanding of the sales administration process.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication skills, both written and verbal.
• Basic knowledge of residential building codes.
• Ability to read and interpret plan sets for single-family homes, ADUs, duplexes, and residential structures up to two stories.
• Proficiency in basic mathematics, including fractions, arithmetic, and geometry.

Responsibilities

• Provide an accurate and timely response to customer inquiries through various channels of communication.
• Partner with the Sales Manager and Sales Account Manager(s) to provide prompt solutions to customer inquiries and concerns.
• Take Off Order Entry, Corrections, Version Tracking and Record Keeping.
• Act as the technical expert to educate customers on Value Windows & Doors products.
• Support the order fulfillment process by working extensively with production personnel, credit, and delivery team members.
• Make outbound calls to targeted customers with a focus to strengthen customer relationship.
• Process and review orders and requests received in an accurate and timely fashion.
• Provide system generated quotations to all customers.
• Report on competitor pricing when available.
• Communicate with and treat all departments, company personnel, and customers with courtesy, integrity, respect, and professionalism.
• Adhere to all facets of ethical policies and procedures.
• Provide a detailed report of quotes not converted into actual orders, when requested.
• Plan ship dates for orders.
• Other duties and special projects as the need arises.

Skills

Inside sales experience

Retail sales experience

Call center experience

CAD reading

Microsoft Office

Cross-department coordination

Analytical skills

Communication skills

Education

High School Diploma or GED

Associates degree

Tools

Enterprise system

CRM software

Job description

Value Windows & Doors is seeking an Inside Sales Representative in Duarte, CA to deliver superior customer service and act as the main liaison for homeowners, contractors, and dealers.

The role partners with the Sales Manager to resolve inquiries, process orders, provide quotes, and educate customers on product specifications while coordinating with production and delivery teams.

Weekend availability may be required; a high school diploma and bilingual ability are preferred.