Inside Sales Representative

Value Wholesaler, Inc.; Duarte (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

PTO

Holidays

Employee discount

Commissions

Job summary

Value Windows & Doors Inc. is seeking an Inside Sales Representative to provide superior customer service and support for inside sales calls.

You will be the primary contact for assigned Value Windows & Doors customers, acting as a liaison among customers, sales, and production teams. You will respond to inquiries across channels, educate customers on products, process quotes, and support order fulfillment.

Qualifications

• High school diploma or GED (AA a plus)
• Bilingual in any other language a must
• Proficiency in Microsoft Office
• Experience in inside sales or call center helpful
• Ability to read CAD drawings preferred but not required
• Strong communication, organization, and problem-solving skills

Responsibilities

• Provide accurate, timely responses to customer inquiries via multiple channels
• Collaborate with Sales Manager and Account Managers to resolve customer issues
• Take off order entry, corrections, and version tracking
• Educate customers on Value Windows & Doors products as the technical expert
• Support order fulfillment by coordinating with production, credit, and delivery
• Make outbound calls to targeted customers to strengthen relationships
• Process and review orders promptly and accurately
• Provide system-generated quotations to customers
• Report on competitor pricing when available
• Communicate with all departments and customers with courtesy and professionalism
• Adhere to ethical policies and procedures
• Prepare reports on quotes not converted to orders on request
• Plan ship dates for orders
• Perform other duties and special projects as needed

Job description

The Inside Sales Representative is responsible for providing superior customer service and support for inside sales calls and serves as the primary contact for assigned Value Windows and Doors' customers. This position acts as a business liaison for the window and doors sales and distribution to various types of customers (i.e., homeowners, contractors, and dealers).

What You’ll Do

1. Provide an accurate and timely response to customer inquiries through various channels of communication.

2. Partner with the Sales Manager and Sales Account Manager(s) to provide prompt solutions to customer inquiries and concerns.

3. Take Off Order Entry, Corrections, Version Tracking and Record Keeping.

4. Act as the technical expert to educate customers on Value Windows & Doors products.

5. Support the order fulfillment process by working extensively with production personnel, credit, and delivery team members.

6. Make outbound calls to targeted customers with a focus to strengthen customer relationship.

7. Process and review orders and requests received in an accurate and timely fashion.

8. Provide system generated quotations to all customers.

9. Report on competitor pricing when available.

10. Communicate with and treat all departments, company personnel, and customers with courtesy, integrity, respect, and professionalism.

11. Adhere to all facets of ethical policies and procedures.

12. Provide a detailed report of quotes not converted into actual orders, when requested.

13. Plan ship dates for orders.

14. Other duties and special projects as the need arises.

Experience Requirements:

1. 2+ years of experience in inside sales, retail sales, and/or call center utilizing an enterprise system.

2. Manufacturing industry experience preferred.

3. Window/Millwork knowledge is a plus, but not required.

4. Experience reading CAD drawings preferred, but not required.

5. Relevant experience coordinating and collaborating with multiple departments.

6. Proficiency in Microsoft Suite applications.

7. Basic understanding of the sales administration process.

8. Strong analytical, organizational, and problem-solving skills.

9. Effective communication skills, both written and verbal.

10. Basic knowledge of residential building codes.

11. Ability to read and interpret plan sets for single-family homes, accessory dwelling units (ADUs), duplexes, and residential structures up to two stories. 12. Proficiency in basic mathematics, including fractions, arithmetic, and geometry, for accurate measurement and calculation in sales activities.

13. Weekend availability, as required by customer demand and business needs.

Training & Education:

• High School Diploma or GED or a combination of education and work experience is a must. Associates (AA) degree a plus.
• Read, write, and understand English language is a must.
• Bilingual (any other secondary language) a must.
• Computer literacy is a must with the ability to learn new computer software programs.

Why Join Us

You’ll play a key role in strengthening customer trust by ensuring high‑quality service outcomes and leading a team committed to excellence. This is a great opportunity for a proactive leader who enjoys solving problems, developing people, and improving processes.

Additional Information:

We offer a comprehensive benefits package that includes:

Medical, dental, vision and life insurance benefits

401k Retirement Plan

Paid time Off (PTO)

Company Paid Holidays

Employee Discount to company products

Commissions

Value Windows & Doors Inc. is a Drug Free workplace and EEO employer committed to employing a diverse workforce.

You are welcome to visit our website: www.valuewds.com