Bilingual Information Specialist – On-Site Call Center

Pearl Interactive Network, LLC; Gettysburg (Adams County); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

401K Eligibility

Professional development and coaching

Job summary

Pearl Interactive Network, LLC is seeking a Bilingual On-site Information Specialist in Gettysburg, PA. The role responds to public inquiries about licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes, with guidance on forms and documentation.

Responsibilities include researching FCC policies to resolve consumer issues, documenting interactions per contract requirements, and escalating complex matters as needed.

Qualifications

• High School Diploma
• Minimum of 1-2 years of experience in a call center, customer service, or government information support role.

Responsibilities

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Skills

Bilingual

Call center experience

Customer service

Government information support

Education

High School Diploma

Job description

Pearl Interactive Network, LLC is seeking a Bilingual On-site Information Specialist in Gettysburg, PA. The role responds to public inquiries about licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes, with guidance on forms and documentation.

Responsibilities include researching FCC policies to resolve consumer issues, documenting interactions per contract requirements, and escalating complex matters as needed.