Public Information Specialist — Government Call Center

Pearl Interactive Network, LLC; Gettysburg (Adams County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Paid time off

Paid holidays

401K eligibility

Professional development programs

Job summary

Pearl Interactive Network, LLC is seeking an Information Specialist for an on-site role in Gettysburg, PA, supporting FCC-related inquiries. The position requires handling licensing procedures, application requirements, and complaint processes in a call-center environment.

You will guide the public through online forms, verify documentation, and reference FCC policies to resolve issues. A high school diploma and 1–2 years in similar work are expected, with competitive benefits provided.

Qualifications

• High School Diploma required.
• Minimum 1–2 years of call center, customer service, or government information support experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Skills

Call center experience

Customer service

Government information support

Education

High School Diploma

Job description

Pearl Interactive Network, LLC is seeking an Information Specialist for an on-site role in Gettysburg, PA, supporting FCC-related inquiries. The position requires handling licensing procedures, application requirements, and complaint processes in a call-center environment.

You will guide the public through online forms, verify documentation, and reference FCC policies to resolve issues. A high school diploma and 1–2 years in similar work are expected, with competitive benefits provided.