Bilingual Information Specialist (English/Spanish)

Pearl Interactive Network, LLC; Gettysburg (Adams County); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

401K Eligibility

Professional development and coaching

Job summary

Pearl Interactive Network, LLC is seeking a Bilingual On-site Information Specialist in Gettysburg, PA. The role responds to public inquiries about licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes, with guidance on forms and documentation.

Responsibilities include researching FCC policies to resolve consumer issues, documenting interactions per contract requirements, and escalating complex matters as needed.

Qualifications

• High School Diploma
• Minimum of 1-2 years of experience in a call center, customer service, or government information support role.

Responsibilities

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Skills

Bilingual

Call center experience

Customer service

Government information support

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Gettysburg, PA - FCC, Gettysburg, PA, US

Salary Range: $15.75 To $17.25 Hourly

Pearl Interactive Network is seeking a Bilingual On-site Information Specialists for a Call Center in Gettysburg, PA.

TheInformation Specialist responds to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.

Pearl offers a Competitive Compensation and Benefits package to include:

• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Locations:Gettysburg, PA

Essential Duties and Responsibilities:

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Education and/or Work Experience Requirements:

• High School Diploma
• Minimum of 1-2 years of experience in a call center, customer service, or government information support role.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Drug Screen and Skills Assessments May Be Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.