Bilingual Information & Referral Specialist

Capeco Works; Pendleton (OR); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

RX

FSA

Life Insurance

401K Plan

Vacation

Sick leave

Holidays

Job summary

CAPECO Community Action Program of East Central Oregon is hiring for a Regular Full Time Administrative/Reception position in Pendleton, OR. This frontline role handles client inquiries, intakes, scheduling, referrals, and clerical support across agency programs.

The ideal candidate is organized, customer-focused, and proficient with Word and Excel; bilingual ability is desirable for bilingual differential pay. Travel within the service area may be required.

Qualifications

• Bilingual preferred but not required; English/Spanish reading, writing, listening and speaking proficiency for differential pay.
• Associate degree or two years of related experience to perform essential functions.
• Ability to handle crisis with empathy and maintain confidentiality.
• Highly organized and capable of managing multiple tasks.
• Excellent communication and handwriting; proficient with basic software.

Responsibilities

• Greet and assist the public, in person, email, and phone.
• Serve as initial contact for individuals seeking assistance and services.
• Conduct participant intakes and provide application assistance.
• Take detailed messages and route to staff via email, phone, or Teams.
• Analyze information from callers to assess needs and refer to resources.
• Provide current information on general eligibility for assistance programs.
• Maintain a current resource directory and coordinate with partners.
• Schedule appointments and instruct households on documents to bring.
• Process mail and manage supplies and equipment requisitions.
• Enter client information into state and agency databases.
• Maintain inventory records for energy education supplies and reorders.
• Prepare reports and provide clerical support to staff.
• Participate in agency/community workgroups and trainings.
• Assist CAPECO sponsored events and perform other duties.

Skills

Bilingual (English/Spanish)

Communication

Customer service

Organizational skills

Confidentiality

Education

Associate degree

Tools

Word

Excel

Job description

CAPECO Community Action Program of East Central Oregon is hiring for a Regular Full Time Administrative/Reception position in Pendleton, OR. This frontline role handles client inquiries, intakes, scheduling, referrals, and clerical support across agency programs.

The ideal candidate is organized, customer-focused, and proficient with Word and Excel; bilingual ability is desirable for bilingual differential pay. Travel within the service area may be required.