Housing Eligibility & Intake Specialist

Capeco Works; Pendleton (OR); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health

Dental

RX

Vision

FSA

Life Insurance

401K Plan

Vacation

Sick and Holidays

Job summary

CAPECO Community Action Program of East Central Oregon in Pendleton is seeking an Intake Specialist for a limited‑duration position in the Housing department. You will process client applications, determine eligibility for housing programs, and maintain accurate files.

You will enter client information into the database, prepare reports on numbers served and funding used, and work directly with clients to gather required documentation.

Qualifications

• A two-year college degree, which can be substituted for three years of relevant work experience.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Must be detail oriented and able to work independently with speed and accuracy.
• Must be able to transition from one application to another based on demand for services.
• Previous experience interviewing and/or determining client eligibility or customer service environment will be considered.
• Computer experience and working knowledge of Word and Excel.

Responsibilities

• Works directly with clients to gather their information and documents necessary to complete the file.
• Conducts detailed eligibility assessments for rental assistance.
• Determines level of need and assistance amounts.
• Maintain accurate client records, both physical and digital.
• Ensure timely and accurate completion of reports.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Legible handwriting

Detail oriented

Transition between apps

Interviewing eligibility

Word

Excel

Education

Two-year degree or 3 years experience

Tools

Word

Excel

Job description

CAPECO Community Action Program of East Central Oregon in Pendleton is seeking an Intake Specialist for a limited‑duration position in the Housing department. You will process client applications, determine eligibility for housing programs, and maintain accurate files.

You will enter client information into the database, prepare reports on numbers served and funding used, and work directly with clients to gather required documentation.