Bilingual Information & Assistance Specialist (Aging)

Jobvite, Inc.; San Francisco (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO 18 days + 8 holidays

401(k) with employer contribution

Tuition assistance

Referral bonuses

Employee discounts

Growth opportunities

Job summary

Sequoia Living in San Francisco is hiring an Information and Assistance Specialist to support older adults and adults with disabilities. The role involves intake, referrals, translation services, and collaboration with the IOA Supervisor and SFSC staff.

The position requires a 5+ year background in health/aging services and a relevant degree; strong English communication and Microsoft Office skills are essential.

Qualifications

• Associate’s degree and minimum of five years related work experience required.
• Bachelor's degree in Social Services, Gerontology, or related field preferred.
• Experience and interest in providing health, social, and/or aging services in the community to seniors or persons with disabilities from diverse communities.
• Knowledge of community resources.
• Proficient interpersonal, verbal, and written English communication skills.
• Instructional and presentation skills to present information.
• Interpersonal skills to establish and maintain effective working relationships.
• Good problem-solving skills, creative thinking, research skills, and ability to follow through.
• Proficient with Microsoft Office suite of products (Word, Excel, Outlook).

Responsibilities

• Collaborates with other agencies doing similar work and with the IOA Information and Assistance Supervisor following Aging and Disability Resource Center grant guidelines.
• Utilizes quality customer service skills, conducts intake and needs assessments of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
• Assists clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
• Provides clients with information and/or translation services. Refers appropriate clients to SFSC Service Coordinator. Provides follow-up confirming that clients obtain needed services.
• Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers and citywide providers.
• Promotes utilization of services by conducting outreach to businesses, groups and individuals; schedules and makes presentations to various agencies as needed. Represents SFSC at relevant resource fairs.
• Completes proper documentation, data entry of reports, and submits monthly service logs and reports as needed. Maintains organized, accurate and complete documentation.
• Assists in SFSC business needs such as opening and closing of the facility, supporting center staff team as necessary.
• Additional responsibilities as needed.

Skills

Bilingual English-Mandarin/Cantonese

Interpersonal skills

Health/aging services experience

Education

Associate’s degree

Bachelor’s degree in Social Services or Gerontology

Tools

Microsoft Office

Job description

Sequoia Living in San Francisco is hiring an Information and Assistance Specialist to support older adults and adults with disabilities. The role involves intake, referrals, translation services, and collaboration with the IOA Supervisor and SFSC staff.

The position requires a 5+ year background in health/aging services and a relevant degree; strong English communication and Microsoft Office skills are essential.