Senior Services Navigator & Information Specialist

Self-Help for the Elderly; San Francisco, Northern (CA, KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Self-Help for the Elderly in San Francisco, CA is seeking an Information and Assistance Specialist. This Regular Full-Time position reports to the Director of Social Services and offers the opportunity to help older adults and people with disabilities navigate the long-term care system, provide referrals, and track services.

The role requires a Bachelor’s degree or a high school diploma with two years’ related experience, strong communication, and bilingual abilities (English plus Chinese,

Qualifications

• Bachelor’s degree related to human services, or high school graduate with two years of related work experience.
• Experience in health, social, and/or aging services in the community.
• Sensitive to the needs of the elderly and disabled from diverse cultures.
• Good problem-solving skills and ability to follow through.
• Excellent verbal and written communication and interpersonal skills.
• Bilingual and bi-literate preferred (English, Chinese, Spanish, Vietnamese, etc.).
• Proficient in MS Office and the Internet.
• Must be able to travel via public transportation or personal vehicle; CA driver license required.

Responsibilities

• Conducts basic needs assessments to provide information and/or referrals.
• Assists consumers in accessing needed services and advocates when short-term help is needed.
• Provides follow-up with consumers and/or agencies to ensure services were received.
• Documents services according to program protocol and submits monthly service logs and reports.
• Develops and implements outreach strategies with the Citywide I&A Supervisor.
• Assists Social Services Department to conduct outreach in the community to promote Social Services Programs.
• Establishes contacts and maintains relationships with key personnel in other agencies and community providers.
• Participates in meetings and professional development training sessions.
• Work flexibly across different locations as needed.
• Performs other duties as assigned.

Skills

Bilingual communication

MS Office

Information & referral

Education

Bachelor’s degree in human services

High school diploma + 2 years related experience

Tools

Internet

Job description

Self-Help for the Elderly in San Francisco, CA is seeking an Information and Assistance Specialist. This Regular Full-Time position reports to the Director of Social Services and offers the opportunity to help older adults and people with disabilities navigate the long-term care system, provide referrals, and track services.

The role requires a Bachelor’s degree or a high school diploma with two years’ related experience, strong communication, and bilingual abilities (English plus Chinese,