Bilingual Information & Assistance Specialist

Sequoia Living, Inc.; San Francisco (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

PTO 18 days + 8 holidays

403(b) with employer contribution

Tuition assistance

Referral bonuses

Employee discounts

Growth opportunities

Job summary

Sequoia Living, Inc. seeks a bilingual Information and Assistance Specialist (English with Mandarin or Cantonese) to assess needs, provide information and referrals to older adults and people with disabilities, and coordinate with SFSC and IOA to connect clients with essential services.

The role involves outreach, data entry, collaboration with community agencies, and documentation. Requires an associate degree with 5+ years of related work; bachelor’s preferred; strong English and translation

Qualifications

• Associate's degree required with minimum five years related work experience; Bachelor's degree in Social Services, Gerontology, or related field preferred
• Experience providing health, social, aging services, or resources to seniors or people with disabilities from diverse backgrounds desired
• Proficiency in English; strong written and verbal communication; ability to translate or provide translation services a plus

Responsibilities

• Collaborates with agencies and IOA supervisor within Aging and Disability Resource Center guidelines
• Performs intake and needs assessments to provide information or referrals matching client needs
• Advocates for clients to access needed services, including filling forms and arranging appointments
• Maintains accurate documentation and data entry for monthly service logs and reports
• Represents SFSC in outreach events and maintains relationships with community providers

Skills

Bilingual English-Mandarin

Interpersonal skills

Customer service

Data entry and reporting

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sequoia Living, Inc. seeks a bilingual Information and Assistance Specialist (English with Mandarin or Cantonese) to assess needs, provide information and referrals to older adults and people with disabilities, and coordinate with SFSC and IOA to connect clients with essential services.

The role involves outreach, data entry, collaboration with community agencies, and documentation. Requires an associate degree with 5+ years of related work; bachelor’s preferred; strong English and translation