Information and Assistance Specialist

Sequoia Living, Inc.; San Francisco (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

PTO 18 days + 8 holidays

403(b) with employer contribution

Tuition assistance

Referral bonuses

Employee discounts

Growth opportunities

Job summary

Sequoia Living, Inc. seeks a bilingual Information and Assistance Specialist (English with Mandarin or Cantonese) to assess needs, provide information and referrals to older adults and people with disabilities, and coordinate with SFSC and IOA to connect clients with essential services.

The role involves outreach, data entry, collaboration with community agencies, and documentation. Requires an associate degree with 5+ years of related work; bachelor’s preferred; strong English and translation

Qualifications

• Associate's degree required with minimum five years related work experience; Bachelor's degree in Social Services, Gerontology, or related field preferred
• Experience providing health, social, aging services, or resources to seniors or people with disabilities from diverse backgrounds desired
• Proficiency in English; strong written and verbal communication; ability to translate or provide translation services a plus

Responsibilities

• Collaborates with agencies and IOA supervisor within Aging and Disability Resource Center guidelines
• Performs intake and needs assessments to provide information or referrals matching client needs
• Advocates for clients to access needed services, including filling forms and arranging appointments
• Maintains accurate documentation and data entry for monthly service logs and reports
• Represents SFSC in outreach events and maintains relationships with community providers

Skills

Bilingual English-Mandarin

Interpersonal skills

Customer service

Data entry and reporting

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

We are hiring a bilingual (English and Mandarin or Cantonese) Information and Assistance Specialist who provides assessment, information, referral and assistance to older adults and adults with disabilities. Collects, updates and shares information on community resources, performs outreach as necessary to meet specific goals and records all necessary data in a timely fashion. Works in a team setting, collaborating with other agencies and the Institute on Aging (IOA) Information and Assistance Supervisor doing similar work, and integrating seniors and adults with disabilities into the services and programs of the San Francisco Senior Center. This role is 40 hours a week. If you enjoy partnering with people and are excited about the opportunity to make a difference every day, then this might be for you!

What You Will Do:

• Collaborates with other agencies doing similar work and with the IOA Information and Assistance Supervisor following Aging and Disability Resource Center grant guidelines.
• Utilizes quality customer service skills, conducts intake and needs assessments of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
• Assists clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
• Provides clients with information and/or translation services. Refers appropriate clients to SFSC Service Coordinator. Provides follow-up confirming that clients obtain needed services.
• Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers and citywide providers.
• Promotes utilization of services by conducting outreach to businesses, groups and individuals; schedules and makes presentations to various agencies as needed. Represents SFSC at relevant resource fairs.
• Completes proper documentation, data entry of reports, and submits monthly service logs and reports as needed. Maintains organized, accurate and complete documentation.
• Assists in SFSC business needs such as opening and closing of the facility, supporting center staff team as necessary.
• Additional responsibilities as needed.

Why Work Here:

• $26.94 - $31.65/hr.
• For individuals who work more than 30 hrs/week, employer-paid medical, dental & vision, 18 days PTO + 8 holidays, 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.
• 40 hours per week
• San Francisco Senior Center Downtown Center: 481 O'Farrell St. SF and Aquatic Park, 890 Beach St, SF.

Who You Are:

• You enjoy working with people and have interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.
• You like your days do be varied, can handle a fast-paced environment, and don’t mind working under pressure.
• Experience and interest in providing health, social, and/or aging services in the community to seniors or persons with disabilities from diverse communities. Knowledge of community resources. Demonstrated proficient interpersonal, verbal, and written English communication skills. Instructional and presentation skills to present information. Interpersonal skills to establish and maintain effective working relationships. Good problem-solving skills, creative thinking skills, research skills, and ability to follow through. Proficient with Microsoft Office suite of products (Word, Excel, Outlook).
• Associate’s degree and minimum of five years related work experience required. Bachelor's degree in Social Services, Gerontology, or related field preferred.

Who We Are:

Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we’ve learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our continuing care retirement communities (CCRCs) to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful.

Sequoia Living is an Equal Employment Opportunity and Affiliated Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we may consider for employment qualified applicants with arrest and conviction records.