Bilingual Inbound Specialist

Butler-and-Associates,-P.a; Topeka (KS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid holidays

Vacation and sick leave

Job summary

Butler & Associates, P.A. is seeking a bilingual (English and Spanish) individual for a full-time, in-person role. Responsibilities include answering inbound calls, assisting clients, data entry, and maintaining professionalism in all communications.

Successful candidates will demonstrate proficiency in Microsoft Office and have strong communication skills. This position offers benefits including medical, dental, and retirement plans, with wages ranging from $16 to $18 per hour based on

Qualifications

• Must be bilingual in English and Spanish.
• Good computer, oral and written communication skills.
• Attention to detail and punctuality are essential.

Responsibilities

• Answer inbound calls in English and Spanish.
• Assist individuals with questions.
• Route calls to appropriate staff.
• Assist debtors in establishing payment plans.
• Process payments over the phone.

Skills

Bilingual (English and Spanish)

Computer skills

Oral communication

Written communication

Attention to detail

Typing speed (40 wpm)

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Our fast-paced legal firm is looking for someone who is bilingual to assist with answering phones and data entry. This is in-person full-time work, Monday through Friday from 8 am to 5 pm, in an office setting. Our employees must keep everything confidential, follow all office policies and procedures, and occasionally exercise independent judgment.

Essential Functions

Responsibilities and duties will include:

• Answer inbound calls and assist individuals with questions in English and Spanish
• Route calls to appropriate staff if needed
• Assist debtors in establishing payment plans
• Process payments over the phone
• Return calls as needed
• Handle all matters in a professional manner
• Provide accurate information to protect the position of our clients
• Ability to multitask entering data while talking on the phone
• Performing other duties as assigned

Qualifications and Skills

Desirable candidates will have good computer skills, strong oral and written communication skills, and have attention to detail. They will also be punctual and dependable.

Candidates must be proficient in Microsoft Office, including Word and Excel. Candidates must be able to type at least 40 wpm. A high school diploma or the equivalent is required.

Candidates must be able to speak with both English and Spanish callers.

Our employees work in compliance with federal and state laws and pass a 10-panel drug test, a criminal background check, and a conflict-of-interest check.

Benefits

• Medical, dental, and vision coverage
• EAP (Employee Assistance Program)
• Retirement plan with a company match
• Life insurance
• Paid holidays, vacation, and sick leave

Candidates selected to interview will be tested on their typing skills, data accuracy, and logical reasoning.

This is a full-time position with benefits available after an introductory period. Wages will be based upon experience and may range from $16-$18 per hour.

Butler & Associates, P.A. is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Butler & Associates, P.A. participates in E-Verify.