Bilingual Customer Support (Legal Services)

AnswerOne; Edinburg (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership

Full Medical, Dental, Vision

Paid Vacation

401K with Company Matching

Free Life Insurance Policy

Legal Assistance

Job summary

Alert is hiring a Bilingual Customer Support representative to handle inbound inquiries for law practices across North America. You will evaluate leads, guide callers, and ensure a smooth onboarding experience in both English and Spanish.

This is an in-office, full-time role requiring weekend work and holiday coverage. You will leverage CRM systems and computer tools to manage multiple screens, maintain high productivity, accuracy, and reliable customer care standards, while representing our

Qualifications

• Experience in customer service, call centers, sales or hospitality (legal industry preferred).
• Must be able to work one weekend day (Saturday or Sunday) and be available for holidays.
• Minimum typing speed of 35 words per minute.
• Proficient with computers and multiple screens/systems.

Responsibilities

• Evaluate and qualify incoming inquiries and leads.
• Onboard clients and ensure a smooth initiation experience.
• Provide ongoing customer support as the premier contact for callers in English and Spanish.

Skills

Bilingual English/Spanish

Inbound calls

Typing 35 WPM

Time management

Customer empathy

Tools

CRM software

Job description

Bilingual Customer Support (Legal Services)

We are seeking Bilingual candidates to serve as Customer Support. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide, so this role serves as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call. This is a full-time, in-office position.

Requirements:

• Confidently handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller. Translations or interpretation may be required depending on the caller’s needs.
• Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
• Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
• Proficiency using computers and multiple screens/systems.
• Minimum of 35 WPM typing speed.
• Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.

Compensation:

$18.50/hr with Perfect Attendance. This is considered being on time for the start of your shift, leaving and returning on time from any scheduled breaks, and fully completing your shift. Compensation without perfect attendance is $16/hr.

Benefits for Full-Time Employees:

• Employee Stock Ownership
• Full Medical, Dental, Vision
• Paid Vacation
• 401K with Company Matching
• Free Life Insurance Policy
• Legal Assistance

About Us:

With over 40 years of experience, we power client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.