Bilingual In-Person Customer Experience Associate

Blue Stream Fiber; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO & Holidays

401K + Match

Life Insurance

FSA & HSA

Short/Long Disability

Legal Plan & EAP

Job summary

Blue Stream Fiber in Coral Springs, FL, is seeking a Bilingual Customer Experience Associate (In-Person) to greet customers, resolve questions, process payments, and support basic service changes on-site.

The role requires strong communication, computer skills, and a customer-first approach; bilingual abilities are a plus. This full-time position offers in-person work during standard business hours with opportunities to assist via chat or phone when needed.

Qualifications

• High School Diploma or 4 years of relevant experience.
• Two years related experience in customer focus.
• Able to communicate in English; bilingual is a plus.
• Proficient in Microsoft Office, Excel, and PowerPoint.

Responsibilities

• Assist customers with payments, equipment returns, and service changes.
• Provide Tier I technical troubleshooting and basic connectivity support.
• Handle live chats and phone inquiries, including billing questions and account help.
• Escalate concerns to leadership and adapt to changing business needs.
• Maintain professionalism and meet performance metrics in a fast-paced environment.
• Work hours: Mon-Fri 8:30am-5pm, with overtime as needed.

Skills

Customer service

Multitasking

Communication

Tech-savvy

Teamwork

Adaptability

Punctuality

English fluency

Bilingual (plus)

Education

High School Diploma or 4 years of relevant experience

Tools

Microsoft Office

Excel

PowerPoint

Job description

Blue Stream Fiber in Coral Springs, FL, is seeking a Bilingual Customer Experience Associate (In-Person) to greet customers, resolve questions, process payments, and support basic service changes on-site.

The role requires strong communication, computer skills, and a customer-first approach; bilingual abilities are a plus. This full-time position offers in-person work during standard business hours with opportunities to assist via chat or phone when needed.