Bilingual Implementation Analyst: Data-Driven Onboarding

MaintainX; Miami, Northern (FL, KY); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive salary & equity

Healthcare, dental, vision coverage

Hybrid work model

Meritocratic culture

L&D budget

Wellness programs

Job summary

MaintainX is seeking a bilingual Implementation Analyst to guide mid-market customers through successful implementations by configuring the platform, structuring data, and migrating data. You will train end users and ensure onboarding success, while coordinating with client stakeholders and internal teams.

Required are 1+ years in software implementation or onboarding, English/Spanish fluency, and a BEng or equivalent. Manufacturing experience and Excel proficiency are highly valued.

Qualifications

• 1+ years of experience in software implementation or onboarding.
• Bilingual English/Spanish in a business setting.
• BEng degree or equivalent in engineering.
• Experience in manufacturing/industrial space.
• Strong communication, presentation, facilitation, time management and interpersonal skills.
• Excel proficiency for data cleanup, validation, manipulation and migrations.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn the MaintainX product within 30 days.

Responsibilities

• Lead mid-market customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders.
• Deliver formal training to end-users.
• Provide knowledge transfer to internal team members throughout onboarding.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones.

Skills

Bilingual English/Spanish

Excel proficiency

Strong communication

Project coordination

Multitasking

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

MaintainX is seeking a bilingual Implementation Analyst to guide mid-market customers through successful implementations by configuring the platform, structuring data, and migrating data. You will train end users and ensure onboarding success, while coordinating with client stakeholders and internal teams.

Required are 1+ years in software implementation or onboarding, English/Spanish fluency, and a BEng or equivalent. Manufacturing experience and Excel proficiency are highly valued.