Implementation Analyst (Bilingual English & Spanish)

MaintainX; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

Equity opportunities

Training investments

Healthcare coverage

Job summary

MaintainX is seeking a bilingual Implementation Analyst to support customer implementations by configuring the platform, migrating data, gathering requirements, and troubleshooting onboarding issues. You will work with customers and internal teams to ensure successful deployments and drive platform adoption, delivering an exceptional onboarding experience.

You will lead mid-market implementations, own tasks like data structuring and product training, and deliver formal training to end-users

Qualifications

• Bilingual English/Spanish communication in business settings.
• Experience in software implementation and customer onboarding.
• 1+ year in software implementation or application engineering.
• BEng degree or equivalent.

Responsibilities

• Lead mid-market customer implementations and onboarding.
• Configure the MaintainX platform and migrate data.
• Gather business requirements and troubleshoot issues.
• Deliver training and knowledge transfer to clients and internal teams.
• Lead client meetings and manage milestones.

Skills

Bilingual English/Spanish

Excellent communication

Presentation skills

Time management

Interpersonal skills

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

• We’re looking for a bilingual Implementation Analyst to join our team. In this customer-facing role, you’ll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding
• You’ll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience
• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems
• Participate in multiple accounts, deadlines, and milestones

Benefits

• Flexible time off
• Competitive salary and equity opportunities
• Training and development investments
• Comprehensive healthcare coverage

Excellent communication, presentation, facilitation, time management, and interpersonal skillsExperience in manufacturing and/or industrial spaceSavvy with technology and capacity to become well‑versed in our software in a short period of timeAbility to learn the MaintainX product within 30 days to advise customersProficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer dataFluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business settingAbility to manage multiple priorities and perform well in a fast‑paced environment while maintaining a high level of quality and client satisfaction1+ years of relevant experience in software implementation, customer onboarding or application engineeringBEng degree or equivalent