Bilingual Immigration Case Manager (Spanish)

Pro Selection Capital Humano; Las Vegas (NV); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Tuition Reimbursement

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Disability Insurance

Employee Assistance Program

Pet Insurance

Flexible Spending Account

Paid Training

Employee Discount

Reduced Tuition Rates

Job summary

BI Incorporated is seeking an ISAP Case Manager to provide comprehensive case management for participants from entry to release under DHS contracts. You will develop service plans, coordinate resources, and ensure compliance with program requirements.

The role requires bilingual Spanish, strong communication, and the ability to work with diverse communities. Local travel to participant locations is expected in this position.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two years of customer service or case management experience.
• Bilingual Spanish required.
• Valid driver's license and ability to perform home visits.
• US citizenship required.
• Ability to live in the US for 3 of the last 5 years.
• Strong verbal and written communication; interpret rules and instructions.
• Demonstrated sound judgment and self-control in stressful situations.
• Attention to detail; problem solving ability.
• Ability to work with multicultural contacts; basic computer skills.
• Ability to work with computers and department software.

Responsibilities

• Develops and updates case management and service plans for ISAP participants.
• Maintains accurate and complete case records from entry to release.
• Conducts intake interviews and orientation sessions.
• Installs and monitors electronic monitoring equipment.
• Assists participants with acquiring travel documents; maintains logs.
• Evaluates English proficiency to tailor resources.
• Coordinates translation services for ISAP participants.
• Connects participants with community resources and services.
• Supervises ISAP participants in BI offices.
• Schedules counseling, immigration court appearances, and legal services.
• Coordinates attendance at legal and cultural orientation sessions.
• Reviews service plans and writes progress reports.
• Reports program violations; conducts home visits to verify residences.
• Provides emergency counseling as needed; maintains translation resources.
• Performs other duties as assigned.

Skills

Customer service

Case management

Bilingual Spanish

Verbal and written communication

Attention to detail

Problem solving

Multicultural sensitivity

Basic computer skills

Work with department software

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated is seeking an ISAP Case Manager to provide comprehensive case management for participants from entry to release under DHS contracts. You will develop service plans, coordinate resources, and ensure compliance with program requirements.

The role requires bilingual Spanish, strong communication, and the ability to work with diverse communities. Local travel to participant locations is expected in this position.