Bilingual Immigration Case Manager (Spanish)

BI Incorporated; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a dedicated ISAP Case Manager in San Diego to provide comprehensive case management for participants under DHS contracts. You will conduct intake, manage records, install monitoring equipment, and coordinate translation and community resources to support participants through the program.

The role requires bilingual Spanish, strong communication, attention to detail, and the ability to work with diverse communities; travel for home visits is expected.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle to perform home visits.
• US citizenship required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament; ability to maintain self-control in stressful situations.
• Attention to detail and problem solving ability.
• Ability to work with computers and common software used by the department.

Responsibilities

• Provides case management of ISAP participants from entry to release by administering DHS contract policies and procedures.
• Develops and maintains case records; proactively manages cases and maintains confidentiality.
• Conducts intake interview and orientation sessions within contractual timeframes.
• Installs and monitors electronic monitoring equipment on participants.
• Coordinates translation services and connects participants with community resources.
• Coordinates attendance at legal and orientation sessions; oversees counseling and immigration court appearances.
• Reviews service plans, conducts risk/needs assessments and writes progress reports.
• Reports program violations and performs home visits to verify residency.

Skills

Bilingual Spanish

Customer service

Case management

Verbal and written communication

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated is seeking a dedicated ISAP Case Manager in San Diego to provide comprehensive case management for participants under DHS contracts. You will conduct intake, manage records, install monitoring equipment, and coordinate translation and community resources to support participants through the program.

The role requires bilingual Spanish, strong communication, attention to detail, and the ability to work with diverse communities; travel for home visits is expected.