Bilingual Call Center Sales Leader

att; Mesa (AZ); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Employee discounts

Wellness programs

Job summary

AT&T in Mesa, Arizona is seeking a Manager Sales Bilingual Call Center to lead a consumer telesales team and drive revenue growth while delivering exceptional customer service.

You will analyze performance data, develop sales strategies, manage daily call center and vendor operations, and align policies with corporate goals. This role requires strong leadership, bilingual (English/Spanish) capabilities, and collaboration across business areas.

Qualifications

• Bachelors degree desired; 5+ years related sales experience.
• Experience leading a telesales or call center team is preferred.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop revenue generation and continuous improvement strategies.
• Direct daily call center and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop initiatives for technology, compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment and manage vendor relationships.

Skills

Leadership

Customer experience

Data analysis

Sales strategy

Vendor relationships

Education

BS/BA in related field

Job description

AT&T in Mesa, Arizona is seeking a Manager Sales Bilingual Call Center to lead a consumer telesales team and drive revenue growth while delivering exceptional customer service.

You will analyze performance data, develop sales strategies, manage daily call center and vendor operations, and align policies with corporate goals. This role requires strong leadership, bilingual (English/Spanish) capabilities, and collaboration across business areas.