Bilingual Housing Resource Navigator

South Middlesex Opportunity Council, Inc.; Framingham (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO & Holidays

Life Insurance

Medical & Dental

401(k) Plan

Flexible Spending Accounts

Tuition Reimbursement

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Community Resource Navigator to provide client-centered short-term case management and housing-related referrals in Framingham and Marlborough, MA.

The role involves coordinating Housing Consumer Education Center (HCEC) workshops and maintaining detailed client records. You will work across SMOC programs to connect households with services, stay informed on housing programs, and communicate with clients by phone, email, and in person.

Qualifications

• Housing support experience a plus, experience working with lower income populations preferred
• Bilingual Spanish or Portuguese required
• A valid driver’s license and reliable transportation is required

Responsibilities

• Carry a caseload of individuals and families and provide client-centered short-term case management aimed at connecting households to needed services and supports to achieve and/or remain in safe, stable housing.
• Maintain accurate client records, collect and enter all required data in CMS system daily, follow up on client outcomes and record accurately.
• Stay current and aware of all housing programs offered at SMOC including capacity, intake/referral process, and basic eligibility in order to conduct appropriate, warm referrals to SMOC programs.
• Responsible for managing, coordinating, scheduling, and facilitating HCEC workshops such as Housing Search and SMOC Supports, held virtually or in person.
• Work closely with the Director of Housing Consumer Education Center and HCEC Program Supervisor on building community connections to nonprofits, social services, and municipal offices.
• Place appropriate referrals to external community partners for services that support housing such as elder services, financial literacy and budgeting programs, health care, job programs, etc.
• Communicate with clients through phone, email, and face-to-face meetings either at SMOC offices or in community locations in the MetroWest area.
• Maintain confidentiality of client, employee and agency information and ensure compliance with program/funding requirements.

Skills

Housing support experience

Bilingual Spanish/Portuguese

Job description

South Middlesex Opportunity Council, Inc. is seeking a Community Resource Navigator to provide client-centered short-term case management and housing-related referrals in Framingham and Marlborough, MA.

The role involves coordinating Housing Consumer Education Center (HCEC) workshops and maintaining detailed client records. You will work across SMOC programs to connect households with services, stay informed on housing programs, and communicate with clients by phone, email, and in person.