Bilingual Intake Coordinator - Behavioral Health

South Middlesex Opportunity Council, Inc.; Framingham, Northern (MA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

South Middlesex Opportunity Council, Inc. seeks an Intake Specialist, SBH, in Framingham, MA. The role involves assisting clients in person and by phone to arrange diagnostic evaluations with SMOC Behavioral Health and maintaining intake logs.

The position requires bilingual English/Spanish, proficiency in Excel/Word, and familiarity with client eligibility, insurance details, and EHR data entry. Hybrid work up to 20% is available.

Qualifications

• Bilingual in English and Spanish required.
• Proficiency with Excel and Word.
• Experience with authorizations preferred.

Responsibilities

• Assist programs and clients in person and over the phone in setting up diagnostic evaluations with an appropriately skilled provider at SMOC Behavioral Health.
• Maintain and update daily admission log of all intakes.
• Manage and deliver weekly waitlist to the Clinical Directors, making periodic contacts to clients awaiting services.
• Communicate with referring parties by email and phone about the status of clients waiting to be seen.
• Work with directors for programs requiring specialized documentation of new clients or referrals.
• Maintain knowledge of clinicians' areas of specialization and availability, coordinating with supervisors.
• Document all necessary client demographics and billing information; enter new clients into the electronic health record.
• Check insurance eligibility and copay amounts; explain limits of coverage to clients; obtain initial authorizations when required by payers.
• Place clients into Substance Use Residential Recovery programs and enroll in BSAS via Virtual Gateway.

Skills

Bilingual (English/Spanish)

Excel

Word

Customer service

Authorizations

EHR data entry

Tools

Electronic Health Record (EHR)

Job description

South Middlesex Opportunity Council, Inc. seeks an Intake Specialist, SBH, in Framingham, MA. The role involves assisting clients in person and by phone to arrange diagnostic evaluations with SMOC Behavioral Health and maintaining intake logs.

The position requires bilingual English/Spanish, proficiency in Excel/Word, and familiarity with client eligibility, insurance details, and EHR data entry. Hybrid work up to 20% is available.