Bilingual Case Manager - Housing Stability & Crisis Support

Compass Sf; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Vacation & sick leave

Union membership

Job summary

Compass Family Services in San Francisco seeks a Bilingual Case Manager for its SF HOME team to support families in the rental subsidy program. The role includes home visits around the Bay Area, using Spanish and English to meet families’ needs.

You will help families set stability goals, provide counseling and referrals, and document progress in Salesforce and the ONE System. This is a full-time, on-site position at 1061 Market St.

Qualifications

• Fluent Spanish and English required.
• CA Driver’s License and Zipcar approval required.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building and networking.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with Microsoft Office; Salesforce experience a plus.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families navigate landlord challenges.
• Maintain accurate client files and promptly enter case notes, assessments, and service plans in Salesforce and ONE System.

Skills

Spanish

English

Driver's license

Crisis intervention

Interpersonal skills

DEI&B

Microsoft Office

Tools

Salesforce

ONE System

Job description

Compass Family Services in San Francisco seeks a Bilingual Case Manager for its SF HOME team to support families in the rental subsidy program. The role includes home visits around the Bay Area, using Spanish and English to meet families’ needs.

You will help families set stability goals, provide counseling and referrals, and document progress in Salesforce and the ONE System. This is a full-time, on-site position at 1061 Market St.