Telephone Operator

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach is seeking a Call Center Specialist to handle night/shift operations and on-call duties. The role requires bilingual Spanish communication, professional phone etiquette, and accurate routing of calls to hospital departments.

You will support multiple units, manage paging, and respond to hospital codes in a timely, compliant manner. HS diploma or equivalent is required, with preference for prior contact center experience.

Qualifications

• HS diploma/GED or equivalent experience.
• Contact Center or office experience preferred.
• Excellent communication skills.
• Bilingual in Spanish

Responsibilities

• Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
• Handles each call in a professional manner and treats callers with respect and courtesy.
• Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
• Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Follows medical center's policy regarding releasing any patient information.

Skills

Excellent communication

Bilingual in Spanish

Call center experience

Education

HS diploma/GED

Job description

• Bilingual in Spanish

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

Job Description Summary

• Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH (32 hour plus on call)
• Per Diem WEEKENDS Sat/Sun Day shift 2:30 to 11 PM Plus On Call M-F

Position Responsibilities

• Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
• Handles each call in a professional manner and treats callers with respect and courtesy.
• Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
• Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Follows medical center's policy regarding releasing any patient information.

Qualifications

Education

• HS diploma/GED or equivalent experience

Experience

• Contact Center or office experience preferred.
• Excellent communication skills.
• Bilingual in Spanish

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!