Bilingual Home Loan Support Specialist

GHR; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hiring.fm in Jacksonville, FL seeks a customer service specialist for inbound contact center support. You will resolve routine client requests via calls, chats, or emails, ensure accurate data handling, and deliver a great client experience while following banking regulations.

You will identify client needs, suggest solutions, document interactions, and escalate when risk or exceptions arise, all while maintaining high service standards and teamwork.

Qualifications

• High School diploma or equivalent required.
• Experience delivering high-quality customer service.
• Ability to learn and adapt to banking procedures and technology.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department’s system, and financial controls

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Hiring.fm in Jacksonville, FL seeks a customer service specialist for inbound contact center support. You will resolve routine client requests via calls, chats, or emails, ensure accurate data handling, and deliver a great client experience while following banking regulations.

You will identify client needs, suggest solutions, document interactions, and escalate when risk or exceptions arise, all while maintaining high service standards and teamwork.