Bilingual Home Finding Specialist

Progress Residential®; Tempe (AZ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and holidays

Learning and development support

Inclusive culture

Job summary

Progress Residential in Tempe, AZ is seeking a Bilingual Home Finding Specialist to be the first point of contact for prospective residents. You will handle inbound calls, share information about property availability, and guide applicants through the online rental process to ensure a smooth experience.

This role emphasizes one-call resolution, exceptional customer service, and accurate record-keeping. Fluency in Spanish is required, and the schedule may include weekends to meet business needs.

Qualifications

• High School diploma or GED required.
• Fluent in Spanish.
• Experience in customer service, preferably in a service-oriented role.
• Strong communication and collaboration skills.
• Basic maintenance knowledge is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Flexibility to align with Progress's business hours, including weekends.

Responsibilities

• Handle inbound calls and provide information on property availability.
• Strive for one-call resolution by guiding prospects.
• Deliver excellent customer service and resolve issues promptly.
• Maintain accurate records of interactions and outcomes.

Skills

Customer service

Spanish fluency

Communication

multitasking

Education

High School diploma or GED

Job description

Progress Residential in Tempe, AZ is seeking a Bilingual Home Finding Specialist to be the first point of contact for prospective residents. You will handle inbound calls, share information about property availability, and guide applicants through the online rental process to ensure a smooth experience.

This role emphasizes one-call resolution, exceptional customer service, and accurate record-keeping. Fluency in Spanish is required, and the schedule may include weekends to meet business needs.