Bilingual Home Finding Specialist

Progress Residential®; Tempe (AZ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and holidays

Learning and development support

Inclusive culture

Job summary

Progress Residential in Tempe, AZ is seeking a Bilingual Home Finding Specialist to be the first point of contact for prospective residents. You will handle inbound calls, share information about property availability, and guide applicants through the online rental process to ensure a smooth experience.

This role emphasizes one-call resolution, exceptional customer service, and accurate record-keeping. Fluency in Spanish is required, and the schedule may include weekends to meet business needs.

Qualifications

• High School diploma or GED required.
• Fluent in Spanish.
• Experience in customer service, preferably in a service-oriented role.
• Strong communication and collaboration skills.
• Basic maintenance knowledge is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Flexibility to align with Progress's business hours, including weekends.

Responsibilities

• Handle inbound calls and provide information on property availability.
• Strive for one-call resolution by guiding prospects.
• Deliver excellent customer service and resolve issues promptly.
• Maintain accurate records of interactions and outcomes.

Skills

Customer service

Spanish fluency

Communication

multitasking

Education

High School diploma or GED

Job description

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company?

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Job Summary

The Bilingual Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required.

Key Responsibilities

• Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.
• One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.
• Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.
• Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.

Essential Functions

• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Qualifications

• High School diploma or GED required.
• Must be fluent in Spanish.
• Proven experience in customer service, ideally in a service-oriented role.
• Strong communication and collaboration skills.
• Basic knowledge of maintenance and property management is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Motivated to achieve service excellence.
• Flexibility to align with Progress's business hours, including weekends. Flexibility to align work schedule with Progress's business hours which include weekends.

What You Can Expect From Us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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