Bilingual Home Finding Specialist

Progress Residential PM Holdings, LLC; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-based bonuses

Generous time off

Job summary

Progress Residential PM Holdings, LLC is seeking a Bilingual Home Finding Specialist to deliver exceptional customer service to prospective residents. The role involves handling inbound calls, addressing inquiries, and guiding residents through the rental application process.

Ideal candidates have customer service experience, a high school diploma or GED, and are fluent in Spanish. This position offers competitive compensation with performance-based bonuses and a comprehensive benefits package, including medical, dental, vision, and generous time off.

Qualifications

• Fluent in Spanish to assist diverse clientele.
• Proven customer service experience in a service-oriented role.
• Strong communication and collaboration skills essential.

Responsibilities

• Serve as the first point of contact for prospective residents.
• Handle inbound calls and resolve inquiries efficiently.
• Maintain detailed records of customer interactions.

Skills

Fluent in Spanish

Customer service

Strong communication skills

Multi-tasking

Education

High school diploma or GED

Job description

The Bilingual Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process.

Key Responsibilities

• Handle inbound calls and serve as the first point of contact for prospective residents, addressing general inquiries and directing them to Home Finding Consultants or the online rental application portal.
• Strive to resolve inquiries in a single call by guiding prospective residents to pre‑prepared information from real‑estate license holders; transfer calls to the Home Finding Consultant when additional assistance is required.
• Deliver exceptional customer service by providing a positive and efficient experience, promptly addressing concerns and resolving issues.
• Update and maintain accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow‑up and reporting.

Essential Functions

• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self‑showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow‑up and tracking.

Qualifications

• High school diploma or GED required.
• Fluent in Spanish.
• Proven experience in customer service, ideally in a service‑oriented role.
• Strong communication and collaboration skills.
• Basic knowledge of maintenance and property management is a plus.
• Ability to handle multiple tasks efficiently in a fast‑paced environment.
• Motivated to achieve service excellence.
• Flexibility to align work schedule with Progress’ business hours, including weekends.

Benefits

• Competitive compensation, including performance‑based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and having fun while doing important work.

Employment Conditions

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.