Bilingual Home Care Scheduler — Weekend & In-Person

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k plan

Mileage reimbursement

Job summary

Personal Touch Home Care in Brooklyn, NY is seeking a Home Care Scheduling Coordinator to manage and coordinate patient care schedules in a full-time, in-person role. Weekend work is required on occasion.

You will match clients with caregivers based on needs and availability, maintain accurate records, and communicate with clients, families, and clinical staff to ensure timely, compliant services. Bilingual English and Mandarin or Spanish is encouraged.

Qualifications

• 1 to 3 years’ experience as a Home Care Coordinator.
• Excellent written and verbal communication.
• Strong time management and organizational skills.
• Proficient in Microsoft 365 suite.
• Ability to multitask and stay adaptable.

Responsibilities

• Coordinate scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordinate with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and elevate issues to supervisors.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Multitasking

Adaptability

Tools

Microsoft 365

HHAeXchange

Outlook

Excel

Word

Teams

Job description

Personal Touch Home Care in Brooklyn, NY is seeking a Home Care Scheduling Coordinator to manage and coordinate patient care schedules in a full-time, in-person role. Weekend work is required on occasion.

You will match clients with caregivers based on needs and availability, maintain accurate records, and communicate with clients, families, and clinical staff to ensure timely, compliant services. Bilingual English and Mandarin or Spanish is encouraged.