Multilingual Home Care Scheduler (Russian/Creole/Spanish)

Ultimate Care NY; New York (NY); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Paid Time-Off

Medical Coverage

Vision & Dental Benefits

401k with Employer Match

Job summary

Ultimate Care NY is seeking a coordinated, customer-focused Home Care Scheduler to administer scheduling for home care services at our Brooklyn offices. The role emphasizes bilingual communication and efficient management of caregiver assignments.

Responsibilities include handling high call volumes, updating EVV records, and monthly client follow-ups. Union with our team and a fast-paced environment will help deliver quality care to clients.

Qualifications

• Must be bilingual in Russian/Spanish/Creole and English.
• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Must be comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Skills

Bilingual (Russian/Spanish/Creole) and

Phone etiquette

Empathy & patience

Tools

HHA eXchange

Job description

Ultimate Care NY is seeking a coordinated, customer-focused Home Care Scheduler to administer scheduling for home care services at our Brooklyn offices. The role emphasizes bilingual communication and efficient management of caregiver assignments.

Responsibilities include handling high call volumes, updating EVV records, and monthly client follow-ups. Union with our team and a fast-paced environment will help deliver quality care to clients.