Bilingual HHA Scheduler & Care Coordination Lead

HCS; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k + Company match

Paid Holidays

PTO Package

Paid Orientation

Employee Referral Program

Job summary

HCS is looking for an experienced, professional, and detail-oriented HHA scheduler. We are seeking bilingual candidates fluent in Spanish, Russian, or Chinese to support scheduling across care teams in Brooklyn, NY.

The role involves supervising field staff, coordinating admissions, handling complaints, and collaborating with recruiting and clinical teams to ensure timely, cost-conscious patient care. Occasional nights and weekends may be required.

Qualifications

• Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, recruitment required.
• Strong written and oral communications; ability to work with a diverse range of constituencies.
• Skilled at coaching employees at all levels within the organization.
• Excellent computer skills, including EMR operation, email communications, and spreadsheet data review.
• Must be a team-player and able to motivate and develop staff.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work in a fast-paced environment using technology-based programs and maintain records.
• Experience mediating and resolving employee relations issues.
• Skilled at investigating and resolving employee/client relations issues with documentation and analysis.
• Ability to handle multiple projects and changing priorities, including after-hours work.
• Exemplary organizational and time management skills.

Responsibilities

• Supervises field staff and schedules to minimize unscheduled shifts and overtime while ensuring timely admissions.
• Coordinates new admissions and keeps leadership informed on activities affecting admission.
• Receives, investigates, and resolves scheduling-related client complaints.
• Coordinates with Recruiting and participates in hiring and orientation activities for staff.
• Ensures disciplinary actions for non-clinical performance issues as needed.
• Coordinates caregiver/nurse schedules to ensure client needs are met within budget and minimize overtime.
• Maintains mass communication with regional field employees.
• Facilitates communication between Care Coordination, leadership, clinical, and recruiting teams.
• Coordinates with clinical team to optimize staffing for patient care.
• May work nights and weekends to resolve scheduling issues.
• Other duties as assigned.

Skills

Communication skills

Coaching

EMR experience

Team player

Time management

Organizational skills

Confidentiality

Multitasking

Data analysis

Tools

EMR software

Excel

Job description

HCS is looking for an experienced, professional, and detail-oriented HHA scheduler. We are seeking bilingual candidates fluent in Spanish, Russian, or Chinese to support scheduling across care teams in Brooklyn, NY.

The role involves supervising field staff, coordinating admissions, handling complaints, and collaborating with recruiting and clinical teams to ensure timely, cost-conscious patient care. Occasional nights and weekends may be required.