Multilingual Home Care Scheduler (Russian/Spanish/Creole)

YELM US Associates, LLC; New York (NY); In loco; USD 37.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time‑Off

Medical Coverage

Vision and Dental Benefits

401k Employer Match

Voluntary Life Insurance

Critical Illness Insurance

Descrizione del lavoro

YELM US Associates, LLC in Brooklyn, NY is seeking a skilled Home Care Scheduler/Coordinator to join our team supporting Ultimate Care and Swift Home Care. You will coordinate scheduling, assign caregivers, and maintain accurate records with HHA eXchange, ensuring high-quality client service.

The ideal candidate is bilingual (Russian/Spanish/Creole and English), thrives in a fast-paced environment, and excels in communication with clients, caregivers, and healthcare professionals.

Competenze

• Experience coordinating home care staffing and scheduling.
• Bilingual in Russian/Spanish/Creole and English.
• Strong phone and interpersonal communication skills.

Mansioni

• Coordinate and schedule home care services based on client needs and caregiver availability.
• Assign caregivers based on skills and client compatibility.
• Manage high-volume calls and resolve inquiries promptly.
• Adapt to scheduling changes due to emergencies or callouts.
• Maintain scheduling records using HHA eXchange.
• Track attendance and EVV submissions daily.
• Document communications with patients monthly.
• Mediate between caregivers, clients, and healthcare professionals.

Conoscenze

Bilingual Russian/Spanish/Creole

Home care coordination

Phone communication

Scheduling platforms

Strumenti

HHA eXchange

Descrizione del lavoro

YELMUS Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care.

Compensation: $27.00-$28.00 plus per hour, based on relevant experience.

Location: 2169 86th Street, 2nd Floor, Brooklyn, NY 11214 (Bay Ridge)

Schedule:Monday-Friday 9:00AM-5:00PM Onsite (Overtime available to staff cases)

Responsibilities:

We are looking for individuals with both home care coordination experience and arebilingual (Russian/Spanish/Creole and English).

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Qualifications:

• Prior home care Coordination experience (staffing cases), must be bilingual in Russian/Spanish/Creole and English
• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Must be comfortable working in a fast-paced, team-oriented environment.

We offer the Ultimate employee perks (literally)!

• Paid Time-Off
• Medical Coverage, Vision, and Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.