Bilingual Helpdesk Associate — Spanish/English, Remote

Linxup, LLC; Chesterfield (MO); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and 401(k) benefits

20 Flex Days PTO

Job summary

Linxup, LLC in Chesterfield, Missouri seeks a Bilingual Helpdesk Associate to provide Tier 1 support for English and Spanish speakers, handling inbound calls, emails, and cases. The role emphasizes account queries, device activation, and customer education to prevent future issues.

A private home workspace and reliable internet are required. The HA1 will work a hybrid schedule, with two remote days weekly, and daily tasks include triaging inquiries, resolving issues, and maintaining customer

Qualifications

• Excellent written and verbal communication skills required.
• Strong technical aptitude and/or background in triaging technical issues.
• Ability to learn fast in a non-traditional training environment.
• Organized with proficient attention to detail.
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually.
• Ability to type well and at a fast pace.
• Sales or cross-selling experience.
• Salesforce knowledge.
• NetSuite knowledge.

Responsibilities

• Communicate effectively with customers via phone, and email both in English and Spanish
• Assist with Translation on special projects
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all products and build successful long‑term relationships with both internal and external customers
• Save customers that are looking to end their relationship with MOTO and Linxup
• Other duties as assigned

Skills

Communication skills

Technical troubleshooting

Fast typing

Adaptability

Attention to detail

Bilingual English/Spanish

Customer service

Tools

Salesforce

NetSuite

Job description

Linxup, LLC in Chesterfield, Missouri seeks a Bilingual Helpdesk Associate to provide Tier 1 support for English and Spanish speakers, handling inbound calls, emails, and cases. The role emphasizes account queries, device activation, and customer education to prevent future issues.

A private home workspace and reliable internet are required. The HA1 will work a hybrid schedule, with two remote days weekly, and daily tasks include triaging inquiries, resolving issues, and maintaining customer