Bilingual Front Desk Associate: Patient Care & Scheduling

CenterWell; Cone (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Disability coverage

Life insurance

Job summary

CenterWell in Michigan is hiring a Front Desk Receptionist to greet patients, schedule appointments, and support the medical team with administrative tasks. You will handle inquiries, maintain patient records in EMR/CRM, and ensure the reception area is clean and organized.

The role requires a High School Diploma, 1 year in healthcare or customer service, strong English and Spanish, MS Office knowledge, and a teamwork mindset.

Qualifications

• High School Diploma or GED required.
• 1 year or more experience in healthcare or strong customer service background considered.
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and ability to multitask.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize schedules.
• Update patient records in EMR/CRM systems.
• Handle billing tasks and collect copays when applicable.
• Answer inquiries and provide general information to patients.
• Keep reception area clean, organized and stocked with supplies.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Team player

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

Job description

CenterWell in Michigan is hiring a Front Desk Receptionist to greet patients, schedule appointments, and support the medical team with administrative tasks. You will handle inquiries, maintain patient records in EMR/CRM, and ensure the reception area is clean and organized.

The role requires a High School Diploma, 1 year in healthcare or customer service, strong English and Spanish, MS Office knowledge, and a teamwork mindset.