Bilingual Broker Support Specialist - Healthcare

Clever Care Health Plan; Huntington Beach (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal employment opportunity

Job summary

Clever Care Health Plan is seeking a Broker Support Specialist to back the broker channel and growth strategy in California. This role supports independent broker partners, agencies, and field marketing organizations with contracting, onboarding, commissions, enrollment verification, and communications.

The position is hybrid, requiring 3 onsite days at Huntington Beach or Monrovia; bilingual in Korean or Chinese is preferred, along with a proactive, detail-oriented approach to drive growth and

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2–3 years customer service experience.
• 2 years healthcare industry experience preferred.
• Broker Support experience a plus.
• California Medicare Sales Life/Health license required or to be obtained within 90 days of hire.

Responsibilities

• Assist appointed independent agents and agencies in contracting/onboarding.
• Answer commission questions and payment status inquiries.
• Support enrollment verification and status checks.
• Provide provider look-up and in/out-of-network searches.
• Coordinate RTS (ready to sell) and Evolve portal support; order enrollment kits and promo items.
• Develop educational materials and communications for brokers with Sales Trainer and Marketing Team.
• Collaborate with internal Sales and external brokers on projects.
• Perform general office, clerical and administrative tasks.
• Coordinate virtual events and training support.

Skills

Korean bilingual

Cantonese bilingual

Mandarin bilingual

Vietnamese bilingual

Spanish bilingual

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

SharePoint

MS Teams

Zoom

Adobe Pro

Job description

Clever Care Health Plan is seeking a Broker Support Specialist to back the broker channel and growth strategy in California. This role supports independent broker partners, agencies, and field marketing organizations with contracting, onboarding, commissions, enrollment verification, and communications.

The position is hybrid, requiring 3 onsite days at Huntington Beach or Monrovia; bilingual in Korean or Chinese is preferred, along with a proactive, detail-oriented approach to drive growth and