Bilingual Member Services Advocate - Hybrid

Inland Empire Health Plans; Rancho Cucamonga (CA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

CalPERS retirement

457(b) match

Generous paid time off

On-site fitness center

Medical Insurance

Life insurance

Disability coverage

Pet insurance

Flexible Spending Account

Wellness programs

Career development

Team bonus opportunities

Job summary

Inland Empire Health Plans (IEHP) seeks a bilingual Member Services Representative in Rancho Cucamonga, CA to guide members through benefits, navigate the healthcare system, and coordinate translations for non-English speakers. You will provide education on Medi-Cal benefits, assist with inquiries, and collaborate with departments to meet member needs.

The role emphasizes high-quality service, strict adherence to policies, and achieving monthly performance metrics while supporting a 24/7 hybrid

Qualifications

• One year of customer service experience solving problems.
• High school diploma or GED required.
• This is a bilingual position; language proficiency assessment required.

Responsibilities

• Provide health plan education on Medi-Cal benefits and eligibility.
• Meet call center standards and follow training and policies.
• Deliver superior service and resolve member inquiries.
• Coordinate telephonic translation for non-English/Spanish speakers.
• Protect member privacy and HIPAA compliance.

Skills

Customer service

Call center

Bilingual

Microsoft Office

Typing 35 wpm

Oral communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Inland Empire Health Plans (IEHP) seeks a bilingual Member Services Representative in Rancho Cucamonga, CA to guide members through benefits, navigate the healthcare system, and coordinate translations for non-English speakers. You will provide education on Medi-Cal benefits, assist with inquiries, and collaborate with departments to meet member needs.

The role emphasizes high-quality service, strict adherence to policies, and achieving monthly performance metrics while supporting a 24/7 hybrid