Part-Time Bilingual Healthcare Advocate (Evenings & Weekends)

Carenet-Health-; San Antonio (TX); On-site; USD 22,000 - 29,000; Part time

Job summary

Carenet Health is seeking a Part-time Bilingual Healthcare Advocate in the San Antonio area. Work weekdays 5PM–10PM and weekends within 10AM–10PM; start date 10/16/2026.

You will handle calls, provide guidance, document interactions, and follow scripts while maintaining confidentiality and compliance. Ideal candidates have a high school diploma and 0–2 years in call center, healthcare, or customer service, with strong communication and attention to detail.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 0–2 years in call center, healthcare, or customer service.
• Strong verbal and written communication with patient focus.
• Ability to follow scripts, processes, and compliance requirements.
• Detail-oriented with the ability to document information accurately.
• Professionalism and discretion with sensitive information.
• Willingness to learn healthcare terminology and workflows.
• Thrives in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
• Provide accurate information and guidance while demonstrating empathy and professionalism.
• Follow approved scripts, workflows, and escalation procedures.
• Document member or patient interactions accurately and completely in required systems.
• Identify and escalate issues that require additional support or resolution.
• Maintain adherence to schedules, attendance policies, and break requirements.
• Participate in coaching sessions, quality reviews, and team meetings.
• Support operational initiatives aimed at improving service quality and member experience.
• Stay current on healthcare processes, systems, and compliance requirements.
• Maintain confidentiality of all sensitive member and organizational information.

Skills

Call center experience

Healthcare knowledge

Customer service

Verbal communication

Written communication

Attention to detail

Discretion

Structured processes

Education

High school diploma

College coursework

Tools

CRM systems

Basic computer literacy

Job description

Carenet Health is seeking a Part-time Bilingual Healthcare Advocate in the San Antonio area. Work weekdays 5PM–10PM and weekends within 10AM–10PM; start date 10/16/2026.

You will handle calls, provide guidance, document interactions, and follow scripts while maintaining confidentiality and compliance. Ideal candidates have a high school diploma and 0–2 years in call center, healthcare, or customer service, with strong communication and attention to detail.