Bilingual Patient Advocate

LaSalle Network; Reno (NV); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Résumé du poste

LaSalle Network in Reno, NV seeks a compassionate, bilingual Patient Advocate for 2nd shift to help patients navigate financial assistance and access healthcare resources.

You will work onsite at clinics and hospitals, assist with Medicaid/Medicare applications, HIPAA-compliant recordkeeping, and coordinate with staff and external agencies. Salary is $22–$24 per hour with benefits.

Qualifications

• High school diploma or GED required.
• Bilingual in English and Spanish required.
• 2+ years of customer service, healthcare, financial counseling, social services, or related experience.
• Strong communication skills with the ability to explain complex information clearly and compassionately.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and navigating multiple systems and technologies.
• Ability to work independently and manage patient caseloads effectively.
• Reliable transportation and valid driver's license required.

Responsabilités

• Meet with patients to assess eligibility for healthcare and financial assistance programs.
• Guide patients through application processes for programs such as Medicaid, Medicare, disability, and charity care.
• Assist patients in gathering and completing required documentation.
• Serve as a liaison between patients, healthcare staff, and external agencies.
• Follow up on pending applications and case activity to ensure timely resolution.
• Educate patients on available resources and financial assistance options.
• Maintain accurate and confidential records in compliance with HIPAA guidelines.
• Manage multiple cases while meeting productivity and quality expectations.
• Utilize multiple systems and databases to document and track patient information.
• Support operational needs at various healthcare locations as needed.
• Assist with special projects and process improvement initiatives.

Connaissances

Bilingual English/Spanish

Customer service experience

Strong communication

Organizational skills

Formation

High school diploma or GED

Outils

Epic

Cerner

Meditech

Description du poste

We are seeking a compassionate, bilingual, and detail-oriented 2nd shift Patient Advocate to support patients within a leading healthcare services organization. This is an opportunity to make a direct impact by helping patients navigate financial assistance programs and access the healthcare resources they need.

Key Responsibilities

• Meet with patients to assess eligibility for healthcare and financial assistance programs
• Guide patients through application processes for programs such as Medicaid, Medicare, disability, and charity care
• Assist patients in gathering and completing required documentation
• Serve as a liaison between patients, healthcare staff, and external agencies
• Follow up on pending applications and case activity to ensure timely resolution
• Educate patients on available resources and financial assistance options
• Maintain accurate and confidential records in compliance with HIPAA guidelines
• Manage multiple cases while meeting productivity and quality expectations
• Utilize multiple systems and databases to document and track patient information
• Support operational needs at various healthcare locations as needed
• Assist with special projects and process improvement initiatives

Qualifications

• High school diploma or GED required
• Bilingual in English and Spanish required
• 2+ years of customer service, healthcare, financial counseling, social services, or related experience
• Strong communication skills with the ability to explain complex information clearly and compassionately
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Comfortable learning and navigating multiple systems and technologies
• Ability to work independently and manage patient caseloads effectively
• Reliable transportation and valid driver's license required

Preferred Qualifications

• Experience in healthcare, insurance, revenue cycle, patient advocacy, or financial counseling
• Knowledge of Medicaid, Medicare, Social Security Disability, or other assistance programs
• Experience with Epic, Cerner, Meditech, or other healthcare systems
• Familiarity with medical terminology and healthcare processes

Role Details

• Location: Reno, NV
• Work Model: Onsite- visiting clinics and hospitals in the reno area
• Schedule: Tues-Sat 12-830pm
• Hours: Monday-Friday, 8:00 AM-4:30 PM (schedule flexibility required based on business needs)
• Compensation: $22-$24/hour
• Travel: Occasional local travel to support nearby healthcare facilities as needed
• Benefits: Our consultants are eligible to enroll in medical, dental and vision benefits.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.