Bilingual Health Plan Call Center Rep II - Hybrid, FW

Cook Children's; Fort Worth (TX); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Cook Children’s Health Plan is seeking a Call Center Rep II to deliver accurate, prompt service to members and providers from a busy call center. The role requires bilingual English/Spanish communication, knowledge of medical/insurance terminology, and teamwork across departments.

The position is full-time in Fort Worth, with a hybrid schedule and a requirement for a high school diploma or equivalent, plus relevant experience in health plan or hospital settings.

Qualifications

• High school diploma or equivalent required.
• 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs).
• 2 years' experience working in a Call Center Environment or Medical setting.
• Fluent bilingual in English/Spanish and Medical/insurance terminology. Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.

Responsibilities

• Provides accurate, prompt, and courteous service to Cook Children’s Health Plan Members and Providers in a fast-paced call center.
• Responds to inquiries promptly and collaborates with CCHP team members as needed.

Skills

Bilingual English/Spanish

Medical terminology

Call center experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Cook Children’s Health Plan is seeking a Call Center Rep II to deliver accurate, prompt service to members and providers from a busy call center. The role requires bilingual English/Spanish communication, knowledge of medical/insurance terminology, and teamwork across departments.

The position is full-time in Fort Worth, with a hybrid schedule and a requirement for a high school diploma or equivalent, plus relevant experience in health plan or hospital settings.