Call Center Rep II-Health Plan

Cook Children's Health Plan; Fort Worth (TX); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Cook Children’s Health Plan in Fort Worth, TX seeks a Call Center Rep II to deliver accurate, prompt service to members and providers. The role requires bilingual English/Spanish and experience in medical/insurance terminology within a fast-paced call center.

Responsibilities include handling inquiries, collaborating with team members as needed, and maintaining proficiency with Outlook, Excel, Word, and Internet Explorer. The position is hybrid with standard Monday–Friday hours.

Qualifications

• High School Diploma or equivalent.
• 2 years' experience with hospital/government programs or any Community-Based Organizations (CBOs).
• 2 years' experience in a Call Center Environment or Medical setting.
• Fluent bilingual in English/Spanish with medical/insurance terminology.
• Bilingual (English/Spanish) required. Must pass Spanish test prior to hire.

Responsibilities

• Provide accurate, prompt, and courteous service to Health Plan Members and Providers in a fast-paced call center.
• Respond to inquiries immediately or collaborate with CCHP team members to resolve issues.
• Maintain proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.
• Ensure effective communication and handle priorities within set timeframes.

Skills

Bilingual English/Spanish

Medical terminology

Insurance terminology

Verbal communication

Call center experience

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Internet Explorer

Job description

Call Center Rep II-Health Plan# Careers at Cook Children's## Call Center Rep II-Health PlanApply: Fort Worth, TX: Full time: Posted 4 Days Ago: JR-119260**Location:**Calmont Operations Building**Department:**Member Services**Shift:**First Shift (United States of America)**Standard Weekly Hours:**40**Summary:**Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.**Additional Information:**The Health Plan Call Center Rep II provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. **Schedule:8am-5pm Monday-Friday, Hybrid** **Education:*** High School Diploma or equivalent required.* 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs).* 2 years' experience working in a Call Center Environment or Medical setting.* Fluent bilingual in English/Spanish and Medical/insurance terminology.* Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire. **Knowledge, Skills & Abilities:*** Excellent verbal, communication, and grammatical skills.* Able to work independently.* Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.* Ability to manage priorities and complete tasks in a timely manner within outlined timeframes. **About Us:** Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.