Bilingual Guest Relations & Marketing Coordinator

mymvw; Kapolei (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hotel and resort discounts

Immediate 401(k) Company match up to 6

Growth and development opportunities

Positive work environment

Job summary

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Kapolei, Hawaii. You will offer Concierge-style services to guests on promotional vacation packages, handling pre-arrival calls and engaging with guests by phone.

Join our award-winning sales and marketing team to deliver outstanding customer service, highlight local attractions, and provide restaurant recommendations while maintaining a flexible schedule that includes weekends and holidays.

Qualifications

• Enjoy talking with guests by phone.
• Excellent written and verbal communication skills.
• Local area knowledge.
• Computer skills.
• Flexible schedule, including the ability to work weekends and holidays.
• Bi-lingual read, write, speak Japanese and English fluently.

Responsibilities

• Conduct pre-arrival calls to guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations .
• Provide effective problem resolution techniques if applicable .

Skills

Phone communication

Verbal communication

Written communication

Local knowledge

Bi-lingual Japanese-English

Computer skills

Job description

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Kapolei, Hawaii. You will offer Concierge-style services to guests on promotional vacation packages, handling pre-arrival calls and engaging with guests by phone.

Join our award-winning sales and marketing team to deliver outstanding customer service, highlight local attractions, and provide restaurant recommendations while maintaining a flexible schedule that includes weekends and holidays.