Bilingual Guest Services Concierge

Community Action House; Holland (MI); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Bilingual pay differential

Job summary

Community Action House in Holland, MI seeks a Part-time Guest Services Associate to create a Radically Welcoming, guest-centered experience. You will welcome guests, register memberships, answer phones, and help connect people to programs and referrals.

The role supports daily operations at the Food Club & Opportunity Hub, balances cash, and maintains organized front desk spaces. Bilingual Spanish is required, and a valid driver's license is preferred.

Qualifications

• Excellent customer service skills with the ability to build positive relationships with guests from diverse backgrounds.
• Integrity, a positive attitude, and a commitment to continuous improvement.
• Flexible, collaborative team player who thrives in a fast-paced environment.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong organizational and time management skills.
• Comfortable using Google Workspace and general office technology.
• Ability to learn client management databases and other organizational systems.
• Knowledge of the greater Holland community and understanding of poverty-related issues preferred.
• Excellent written and verbal communication skills.
• Ability to develop trusting and professional relationships with guests, volunteers, and coworkers.
• Willingness to learn, adapt, and grow professionally.
• High standard of integrity, accountability, and professionalism.
• Demonstrate a genuine passion for our mission and uphold our values.

Responsibilities

• Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members, guests, and visitors.
• Welcome guests with kindness, professionalism, and respect while providing outstanding customer service.
• Complete day-to-day membership tasks, including guest intakes, membership registrations, renewals, and updates.
• Answer incoming phone calls promptly, manage the voicemail system, and direct inquiries to the appropriate staff or program.
• Connect guests to Community Action House programs and provide appropriate internal and external referrals when needed.
• Manage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming.
• Balance the cash drawer and accurately complete daily cash handling procedures.
• Monitor and manage diaper, wipes, and formula inventory and assist with distribution to guests.
• Complete daily opening and closing procedures according to established processes.
• Provide administrative support to ensure smooth day-to-day operations.
• Work collaboratively across departments to ensure guests receive exceptional service and support.
• Other duties as assigned.

Skills

Customer service

Multitasking

Team player

Education

High School Diploma

Driver's license

Bilingual Spanish

Tools

Google Workspace

Job description

Community Action House in Holland, MI seeks a Part-time Guest Services Associate to create a Radically Welcoming, guest-centered experience. You will welcome guests, register memberships, answer phones, and help connect people to programs and referrals.

The role supports daily operations at the Food Club & Opportunity Hub, balances cash, and maintains organized front desk spaces. Bilingual Spanish is required, and a valid driver's license is preferred.