Bilingual Guest Services Associate: Welcoming & Resources

Lever, Inc.; Holland (MI); Hybrid; USD 23,000 - 26,000; Part time

Job summary

Community Action House is seeking a Guest Services Associate in Holland, MI to create a Radically Welcoming environment for our Food Club and Opportunity Hub. You will assist with guest registrations, referrals, and front-desk operations while providing exceptional service.

The role requires bilingual Spanish, strong organizational skills, and the ability to thrive in a fast-paced setting. Part-time hours are 23–29 weekly with evening and weekend shifts as scheduled.

Qualifications

• Excellent customer service skills and ability to build positive relationships with guests from diverse backgrounds.
• Bilingual Spanish is required.
• Flexible, collaborative team player who thrives in a fast-paced environment.

Responsibilities

• Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members, guests, and visitors.
• Welcome guests with kindness, professionalism, and respect while providing outstanding customer service.
• Complete day-to-day membership tasks, including guest intakes, membership registrations, renewals, and updates.
• Answer incoming phone calls promptly, manage the voicemail system, and direct inquiries to the appropriate staff or program.
• Connect guests to Community Action House programs and provide appropriate internal and external referrals when needed.
• Manage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming.

Skills

Customer service

Bilingual Spanish

Education

High School Diploma

Job description

Community Action House is seeking a Guest Services Associate in Holland, MI to create a Radically Welcoming environment for our Food Club and Opportunity Hub. You will assist with guest registrations, referrals, and front-desk operations while providing exceptional service.

The role requires bilingual Spanish, strong organizational skills, and the ability to thrive in a fast-paced setting. Part-time hours are 23–29 weekly with evening and weekend shifts as scheduled.