Bilingual Guest Services Associate (Part-Time)

Communityactionhouse; Holland (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Community Action House in Holland, MI is seeking a Part-time Guest Services Associate to create a Radically Welcoming and Guest-Centered experience for every guest visiting our Food Club & Opportunity Hub. You will be the first contact for guests, volunteers, and community members, providing outstanding service and access to resources.

You will handle guest intakes and registrations, answer calls, distribute diapers and formula, balance the cash drawer, and keep reception spaces organized.

Qualifications

• High School Diploma required; or equivalent years of experience in place of a diploma.
• No prior experience required; customer service experience is preferred.
• No supervisory experience required.
• Valid driver's license (or ability to obtain).
• Bilingual Spanish is required.

Responsibilities

• Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members, guests, and visitors.
• Welcome guests with kindness, professionalism, and respect while providing outstanding customer service.
• Complete day-to-day membership tasks, including guest intakes, membership registrations, renewals, and updates.
• Answer incoming phone calls promptly, manage the voicemail system, and direct inquiries to the appropriate staff or program.
• Connect guests to Community Action House programs and provide appropriate internal and external referrals when needed.
• Manage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming.
• Balance the cash drawer and accurately complete daily cash handling procedures.
• Monitor and manage diaper, wipes, and formula inventory and assist with distribution to guests.
• Complete daily opening and closing procedures according to established processes.
• Provide administrative support to ensure smooth day-to-day operations.
• Work collaboratively across departments to ensure guests receive exceptional service and support.
• Other duties as assigned.

Skills

Customer service

Bilingual Spanish

Education

High School Diploma

Tools

Google Workspace

Job description

Community Action House in Holland, MI is seeking a Part-time Guest Services Associate to create a Radically Welcoming and Guest-Centered experience for every guest visiting our Food Club & Opportunity Hub. You will be the first contact for guests, volunteers, and community members, providing outstanding service and access to resources.

You will handle guest intakes and registrations, answer calls, distribute diapers and formula, balance the cash drawer, and keep reception spaces organized.