Member Experience & Guest Services Associate (Part-Time)

Lenawee Christian Ministries; Adrian (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Lenawee Christian Ministries seeks a Part-time, hourly Member & Guest Services Associate at The Christian Family Centre in Adrian, MI. You will warmly welcome members and guests, process registrations, and support daily desk operations to promote physical, social, and spiritual wellness.

Key duties include guiding memberships, conducting tours, and upselling programs while maintaining accurate records and delivering exceptional service in a Christ-centered environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, retail, recreation, membership services, or administrative support preferred.
• Sales or relationship-building experience is preferred but not required.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to build relationships and confidently recommend memberships, programs, and services.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn membership management and POS software.
• Ability to exercise sound judgment while maintaining confidentiality and professionalism.

Responsibilities

• Welcome members, guests, and visitors with professionalism, hospitality, and Christ-centered service.
• Serve as the primary point of contact for questions regarding memberships, programs, services, facility amenities, and daily operations.
• Process member check-ins, guest registrations, membership applications, and facility access.
• Assist members with account updates, program registrations, reservations, and general service requests.
• Resolve routine member concerns and elevate complex issues to leadership as appropriate.
• Develop positive relationships with prospective and current members to promote engagement and long-term retention.
• Conduct facility tours and effectively communicate the mission, benefits, memberships, programs, and services offered by The Centre.
• Assist prospective members in selecting memberships, programs, and services that best meet their needs.
• Process new memberships, membership changes, renewals, and cancellations accurately and efficiently.
• Promote Centre programs, events, personal training, aquatics, childcare, sports, and other services to increase participation and member engagement.
• Support membership growth, retention, and customer service goals established by Centre leadership.
• Maintain accurate member records and protect the integrity of membership databases.
• Process membership agreements, waivers, registrations, and other required documentation.
• Accurately process cash, checks, credit card transactions, and daily balancing procedures in accordance with Centre policies.
• Complete general administrative duties including filing, reporting, data entry, copying, and document preparation.
• Support daily opening, closing, and operational procedures for the Member Services Desk.
• Maintain current knowledge of all Centre programs, classes, memberships, events, promotions, and policies.
• Assist with special events, facility promotions, membership drives, and community outreach initiatives as assigned.
• Maintain a clean, organized, and welcoming Member Services area.
• Provide cross-functional support to other Centre departments as operational needs require.
• Perform other duties as assigned.
• Model Christ-centered character, servant leadership, and professionalism in interactions.
• Foster a welcoming, encouraging, and hospitable atmosphere that reflects the mission and values of Lenawee Christian Ministries.
• Demonstrate excellence, kindness, and integrity while helping individuals connect with opportunities for physical, social, and spiritual wellness.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Relationship building

Confidentiality

Education

High school diploma or equivalent

Tools

POS software

Membership management software

Job description

Lenawee Christian Ministries seeks a Part-time, hourly Member & Guest Services Associate at The Christian Family Centre in Adrian, MI. You will warmly welcome members and guests, process registrations, and support daily desk operations to promote physical, social, and spiritual wellness.

Key duties include guiding memberships, conducting tours, and upselling programs while maintaining accurate records and delivering exceptional service in a Christ-centered environment.