Bilingual Government Operations Consultant II

Florida; Tallahassee (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Florida Department of Children and Families seeks a Government Operations Consultant II to support the Enterprise Support Office Triaging Team. You will help resolve Headquarters-level customer issues with empathy, accuracy, and urgency.

Responsibilities include collecting information from callers, delivering high-quality written and verbal communications, routing issues to the right program areas, and collaborating with teammates to ensure timely resolutions in a fast-paced, service-focused

Qualifications

• 2+ years in social services or customer service
• Ability to multitask and manage time effectively
• Strong written and verbal communication skills

Responsibilities

• Assess and collect information from customers by phone.
• Triage and provide high-quality responses to issues via email, phone, or walk-ins.
• Route issues to appropriate program areas and escalate when needed.
• Provide clear, respectful communication to customers and stakeholders.
• Collaborate with teammates to resolve issues efficiently.

Skills

Customer service

Multitasking

Communication

De-escalation

Conflict resolution

Data entry

Tools

CRM systems

Call center software

Job description

The Florida Department of Children and Families seeks a Government Operations Consultant II to support the Enterprise Support Office Triaging Team. You will help resolve Headquarters-level customer issues with empathy, accuracy, and urgency.

Responsibilities include collecting information from callers, delivering high-quality written and verbal communications, routing issues to the right program areas, and collaborating with teammates to ensure timely resolutions in a fast-paced, service-focused