Bilingual Global Tech Support & Implementation Specialist

Valsoft Corporation; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

Protecmedia is a media technology company seeking a service-oriented professional to join its Operations team in Baltimore, Maryland. You will support clients across the United States, Europe, and Latin America, providing technical and functional support in English and Spanish, handling initial troubleshooting, and guiding cases to resolution.

You will collaborate with product and development teams, assist with implementation, configuration, onboarding, training, go-live activities, and ensure

Qualifications

• Proficiency in English and Spanish (bilingual).
• Based in Baltimore, MD or willing to relocate to Baltimore.
• Willingness to travel frequently within the United States and internationally as needed.
• Strong communication, organizational and problem-solving skills.
• Experience in consulting, implementation projects, technical support, or client-facing technology roles preferred.
• Experience in software development, scripting, application configuration, integrations, databases, or technical troubleshooting is an advantage.

Responsibilities

• Provide technical and functional support to international clients in English and Spanish.
• Perform initial troubleshooting and escalate issues when necessary, following cases through to resolution.
• Collaborate with technical, development and product teams to resolve complex client needs.
• Support implementation and configuration of Protecmedia products, including onboarding, training, go-live activities, and project lifecycle coordination.
• Prepare clear, professional technical and functional documentation in English and Spanish.
• Travel frequently to client locations within the United States and internationally as required.

Skills

English

Spanish

Job description

Protecmedia is a media technology company seeking a service-oriented professional to join its Operations team in Baltimore, Maryland. You will support clients across the United States, Europe, and Latin America, providing technical and functional support in English and Spanish, handling initial troubleshooting, and guiding cases to resolution.

You will collaborate with product and development teams, assist with implementation, configuration, onboarding, training, go-live activities, and ensure