Customer Support Agent with English (m/f/d)

Deca Live Operations GmbH; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Multicultural environment

Flat hierarchies

20 days PTO

Online language classes

Food vouchers

Job summary

DECA Games is seeking a Customer Support Agent to deliver top-notch service to our players in a fully remote role. You can work from anywhere in Bulgaria, with working hours aligned to PST (9 a.m. - 6 p.m. PST).

Join our remote team to process inquiries, provide timely responses, and help optimize our customer service processes while collaborating with a diverse, multinational group.

Qualifications

• Excellent communication and problem-solving skills and a service-oriented approach.
• Very good written and spoken English skills.
• At least 1 year of experience in B2C support.

Responsibilities

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Skills

Communication

Problem solving

Customer service

English proficiency

Job description

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website www.decagames.com.

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players. This is a remote position. You can work from anywhere in Bulgaria but working hours are in the PST timezone (9 a.m. - 6 p.m. PST).

Responsibilities

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Requirements

• Excellent communication and problem-solving skills and a service-oriented approach
• Very good written and spoken English skills
• At least 1 year of experience in B2C support

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Working in a multicultural environment with people from over 20 different countries
• Flat hierarchies and a great and dedicated group of people
• 20 days of paid time off
• Online language classes: English, German, French, Spanish etc.
• Food vouchers